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We have a returns policy of 14 days. This means you can send any unworn* item ordered back to us within 14 days of the order being received.

1: Fill in the returns form, indicating the reason for returning and whether you wish a refund or a size exchange.

Simply enclose the returns form with the item(s) that you wish to return within 14 days of receiving your order to the parcel.

2: Pack the item(s) you are returning, in their original condition and packaging, with all tags attached.

3: Send your package back to us to the below address:


OMNIPACK Sp. z o.o.

bud. DC04 rampa 10

*Items worn purely to see whether they fit are not considered worn. Please ensure that panties are tried on over your own lingerie - we will not accept returns on lingerie that has been damaged or worn.

All items must be returned in their original condition and packaging, with all labels attached. We reserve the right to refuse a return due to damage or on grounds of hygiene. 

Please note that we only offer size exchanges if available. If your chosen replacement size is not in stock, you will automatically be refunded and notified by email.

For alternative items, please place a new order on our website.

Once we have received your returned items, your refund will be processed immediately. As a rule it takes up to 48 hours to appear on your card statement. In extremely rare cases it can take up to 14 days. If you paid by debit or credit card, the money will be refunded to the bank account linked with the card. If you used PayPal, your refund will appear on your PayPal account. If you made a traditional money transfer, we will transfer the money to the account written in the return form. You will receive an email once your order has been refunded.


We do not offer cash refunds on gift voucher purchases. You are welcome to exchange anything you are not happy with or we can credit the value as a gift voucher. Please note, gift vouchers are also non-refundable.

If you have any further queries regarding the status of your return, please email us at


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